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Returns & Refunds

Returns & Refunds


If for any reason you are not completely satisfied with your purchase we will give you a 2 day money-back guarantee from the time you receive the goods. Please email us at info@maitlandcityflorist.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product in person to Maitland City, Suite 2/11-13 Church St, Maitland, NSW, 2320.